Jibfou offers a form of 911 dialing that is similar to traditional 911 service but has some important differences and limitations when compared with enhanced 911 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 911 and E911 service, your call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back number and address are visible to the emergency response centre operator. With Jibfou 911 dialing service, your call is sent to a national emergency call centre and the operator will request or confirm your location information and then transfer your 911 call to the emergency response centre nearest your location.
You should be prepared to provide or confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected you should dial 911 again. You should ensure your location information, when registered with Jibfou, is kept current at all times. In case you are not able to speak during the 911 call, the call taker would dispatch emergency response vehicles to your last registered address.
Remember that you need to update your 911 address information if you move your device to a different location and/or if you add a new line to your account. Regardless of what address you register, the national emergency response centre does not receive your phone number or physical location information when you place a 911 call. Your 911 dialing service is only activated when you enable it online or with a Jibfou service representative.
Remember that the 911 dialing service will not function in the event of a power or broadband outage, network congestion or if your broadband, ISP or Jibfou service is suspended or terminated. You should inform any household residents, guests and other persons who may be present at the physical location where you utilize Jibfou phone service, of the important differences in and limitations of the 911 dialing service as compared with E911 service.
We limit our liability to you in respect of our 911 dialing service as we do not have any control over whether, or the manner in which, calls using our 911 dialing service are answered or addressed by any local emergency response centre and we rely on third parties to assist us in routing 911 dialing calls to local emergency response centres and to a national emergency calling centre.
Click here to go back to Home Page